No matter leaders or workers, Hong Yuan hearted-care the product's quality all along these years just likes protecting our own eyes. We take product quality as our life so as to build up the correct value attitude, development direction and sales objects; to focus on customers' demands & expects better; to form a active, creative, soon-reactive and learning atmosphere; to promote our quality management, take charge of our social responsibility better; to run for a higher aim, improve product and management quality, enhance competition advantage, maintain & speed up the right development of economic. Hong Yuan's development is tightly connected with everybody's attention to our product quality.


Quality Control System:

Established by Hongyuan, the quality control system is with good performance in guaranteeing every process in the company operations. The General Manager is primarily responsible for quality control and every department manager takes the main responsibility of it synchronously. The main responsibilities of the Quality Control Department could be concluded as to design, establish, implement and maintain the quality control system; to guarantee the product quality achieving the advanced level in the same industry; to ensure the actual measuring data exceeding the international standard and those of the same kinds made by overseas manufacturers and to create a motivated environment so as to encourage the staff to participate multitudinous public quality control activities such as QC group works, rational proposals, 5S management and TPM (Total Productive Maintenance) group works etc.


Quality control procedures:

To make ensure the successful implement, Hongyuan supervise itself and its employees strictly according to ISO9001 Quality Control System , and accordingly establish the quality control procedures and measures as following:

  1. Documents control procedure
  2. Records control procedure
  3. Management assessment and control procedure
  4. Human resource control procedure
  5. Infrastructure and work environment control procedure
  6. Planning of product realization
  7. Customer-related processes control procedure
  8. Design and development control procedure
  9. Purchasing control procedure
  10. Production and service provision control procedure
  11. Monitor and measure equipment control procedure
  12. The measurement procedure of customer satisfaction
  13. Monitor and measurement procedure of both process and product
  14. Nonconforming product control procedure
  15. Date analysis control procedure
  16. Improvement control procedure

The measure and control procedure satisfy the demand requested by the customer as well as insure the product quality.


After-sale service:

In order to set a higher service standard in lamp industry, as well as gain comparative advantage among international competitors, Hongyuan has set up Customer Service Center. The Center can measure indicator and current by assessment of the main products and service performance. Also, Hongyuan has set up hot-line 800-820-1205, website column such as Engineers Online, Designers Online, Complaints and Suggestions, to establish constant communication platform with our customers. With upholding the innovation spirit, playing the website advantage, Hongyuan will convey its innovation trends; accept the feedback from all our customers to perfect our service.


Customer satisfaction feedback:

For a long time, We contribute to establishing and optimizing relationship with customers to attract potential customers and seek new business opportunity as well as add customer sincerity. We judge customer satisfaction degree and keep improving it.We establish business relationship with our customers in ways below:

  1. Establish customer relationship, for example, we establish strategy  company relationship with customers, we satisfy and exceed their requirements, improve their satisfaction degree and sincerity, raise their repeat order placement possibilities and active recommendation.

  2. Clarify customer's ways of checking information, dealing and making complaint such as direct visit, electronic manner, telephone calling and fax sending. This can help we make it clear which way the customers are using and we inform this way to every related employee and process.

  3. Clarify complaint management process and responsibilities taking to ensure the complaints can be solved timely and efficiently. For example, we promise complaint solving date and content to customers and keep the promise,  We improve the company relationship by collecting, integrating and analyzing the complaining problem. We concern the connection between the complaint solving and process improvement, the two departments who are responsible are required to communicate and coordinate fully.

  4. Evaluate the ways of establishing business relationship regularly, we analyze the adaptability and workability of these ways in order to make them adapt to the company's strategy and developing direction.
The awarded quality conformity certificates:

We formulate quality policy as "technology prospers, quality leads, service primes, excellence forever". This policy is adopted in practice and spoke highly by every aspects of society.  Both company and employees have a harvest in reputation.